First Choice Neurology, the largest neurology group in the United States, has recently been featured in the American Medical Group Association’s (AMGA) Group Practice Journal.

The case study explores how First Choice Neurology (FCN) navigated through drastic changes ushered in by the COVID-19 pandemic, adapting to a new era of virtual care. Utilizing the lessons learned from this challenging time, FCN adopted long term digital solutions through artificial intelligence (AI) software. With a combination of secure texting chatbots and virtual visits, medical practices began saving an average of 18 minutes per patient visit–a statistic that makes all the difference in a fast-paced healthcare environment. This saved time greatly reduced administrative burdens, resulting in a healthier work-life balance for physicians and their staff.

Within 10 months of utilizing AI technology, FCN saw over 10 times the return on investment (ROI). Alongside this great news, practices discovered their patients left their visits more satisfied and were more likely to return.

Below, you can find the full article by Jose Rocha, director of First Choice Neurology’s central billing office, and Krishna Kurapati, founder and CEO of chatbot company QliqSOFT.